Frequently Asked Questions

VillaProz is a premium home services platform that connects homeowners with thoroughly vetted, elite service professionals. We offer everything from routine home maintenance to luxury concierge services, all delivered with white-glove care and exceptional quality.

Booking is simple! Visit our Request Service page, select your desired service, fill out the form with your details, and submit. Our team will match you with the perfect provider and confirm your booking within 2 hours during business hours.

We currently serve major metropolitan areas and surrounding suburbs. Contact us with your location to confirm service availability in your area. We're constantly expanding to new regions!

Absolutely! Every provider undergoes rigorous screening including background checks, license verification, skills assessment, and reference checks. Only the top 5% of applicants become VillaProz providers. We also continuously monitor performance through customer feedback.

Pricing varies by service type, location, and complexity. After you submit a service request, we'll provide a detailed quote for your approval before any work begins. Members receive 15-25% discounts on all services depending on their membership tier.

We accept all major credit cards, Apple Pay, Google Pay, and bank transfers. Payment is securely processed through our platform after service completion, ensuring your satisfaction before charging.

You can cancel or reschedule services up to 24 hours before the scheduled time at no charge. Cancellations within 24 hours may incur a fee depending on the service type. Emergency situations are handled case-by-case.

No! You can book services without a membership. However, members enjoy significant benefits including 15-25% discounts, priority booking, dedicated account managers, and exclusive perks. View our membership plans to see if it's right for you.

Yes! There are no long-term commitments. You can cancel your membership at any time and you'll continue to have access through the end of your billing period.

Basic (Free) gives you access to all services at regular pricing. Full Service ($49/month) includes 15% discounts, priority booking, and a dedicated account manager. Premium ($99/month) offers 25% discounts, white-glove concierge service, generous monthly credits, and VIP perks.

We offer a 100% satisfaction guarantee. If you're not completely happy with any service, contact us within 48 hours and we'll make it right—whether that means sending the provider back to fix the issue or providing a full refund. Your happiness is our priority.

Yes! All VillaProz providers carry comprehensive liability insurance and workers' compensation coverage. Your home and property are protected throughout every service.

Absolutely! If you love working with a particular provider, you can request them for all future bookings. We'll do our best to schedule them based on availability. Many of our clients build long-term relationships with their favorite providers.